Who is responsible for the personal information that we collect?
We are a controller for the purpose of data protection law, in respect of your personal information that is collected and processed by us through your use of our Website. We are also a controller in certain circumstances in respect of your personal information that is collected and processed by us in connection with your purchase and/or use of our Products or if you are our supplier or dealer (or an employee or contractor of such a supplier or dealer), or if you submit a speculative job application. When a particular dealer is contacting you for specific purpose as per the information and consent provided by you, Fairline shall not be considered Controller as per applicable Data Protection Legislation.
Our full details are:
Fairline Yachts Limited
Data Protection Manager
Nene Valley Business Park,
Northamptonshire, PE8 4HN
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
WHAT PERSONAL INFORMATION DO WE HOLD ABOUT YOU?
The personal information we collect includes:
Information that you provide to us -
- your name and contact information (including email, telephone and postal address);
- your marketing preferences;
- data relating to your use of our Products (to the extent this constitutes personal information); and
The information may be provided:
- in the course of communications between you and us (including by phone, email or otherwise);
- as part of a supplier quotation or tender process;
- when you purchase or subscribe to our Products;
- in the course of our warranty and after-sales services;
- when you complete our forms (including forms on our Website such as the enquiry form on the ‘Contact Us’ section);
- via our social media pages, other social media content, tools and applications; and
- when you submit a speculative job application.
Information we collect from you:
- With regard to each of your visits to our Website we may automatically collect the following information:
- technical information, including browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
- information about your visit, including the website you originated from before landing on our Website and the website you went to from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page; and
Information we receive from other sources
- your name and contact information (including email, telephone and postal address) in connection with referrals or queries from Fairline dealers and distributors.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookies Policy banner for further details.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
HOW DO WE USE THE PERSONAL INFORMATION WE COLLECT ABOUT YOU?
Your personal information may be used by us, our employees, service providers, and disclosed to third parties for the purposes set out below:
- to communicate with you and other individuals about our Products and to respond to any queries that you submit to us;
- to provide you with a quote or proposal for our Products;
- to obtain from you a quote or proposal for your products or services;
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with our Products;
- to enforce or apply the contracts concerning you (including contracts between you and us);
- to provide warranty and after-sales services;
- for credit checking our suppliers and prospective suppliers;
- to notify you about changes to our Website;
- to manage complaints, feedback and queries;
- to provide you with information about the Products that we offer;
- to comply with any legal or regulatory obligations (including in connection with a court order);
- to prevent and detect fraud, financial crime and anti-money laundering;
- to assess your suitability for a job with us;
- to carry out market research; for example, we may contact you (including by email) to obtain your feedback on our products, and we may use details of your purchases to understand market trends and to identify popular products and services; and
- to understand how our users use our Website and how we can improve the Website.
For each of the purposes set out above, we have set out below the main legal bases on which we use your personal information. Depending on the circumstances, more than one legal basis may apply.
Depending on the circumstances the main legal bases are as follows:
- the processing is necessary for our legitimate business interests which include, depending on the circumstances:
- to manage our relationship with you;
- to undertake customer due diligence;
- to assess the credit worthiness of our suppliers and potential suppliers;
- to enable us to improve and develop our business operations, the Products and the Website;
- direct marketing purposes;
- to keep you updated as to changes to our Website; and
- to conduct and manage our business.
- the processing is necessary for performance of a contract between you and us or in order to take steps at your request prior to entering into a contract;
- the processing is necessary for compliance with legal obligations to which we are subject;
- the processing is carried out with your consent (mainly for direct marketing purposes); or
- the processing is in connection with legal proceedings (i.e. the establishment, exercise or defence of legal claims).
As set out above, we may be required to process your personal information to comply with our legal requirements, to enable us to fulfil the terms of any contract that we have with or in preparation of us entering into a contract with you. Depending on the circumstances, if you do not provide the relevant personal information to us or provide incomplete/incorrect information to us, we may not be able to provide the relevant Products to you.
WHO MAY WE DISCLOSE YOUR PERSONAL INFORMATION TO?
We may share your personal information with:
- our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you. For example, we may engage third party service providers to fulfil orders, deliver packages, process returns, send postal mail and email, provide marketing assistance, provide customer service and handle claims. The third parties who process card payments may also share your information with other organisations in connection with the processing of the payment, including (i) their agents, service providers and affiliates, (ii) organisations involved in the clearing and settlement of payments, law enforcement agencies and fraud detection/prevention organisations, (iii) our and your bank, and (iv) any other third party to meet any legal obligation or where the third party has a legal right to request the information;
- other companies in the Fairline Group
- our dealers, distributors or stockists. Where you have indicated that you would like to be contacted by one of our dealers, distributors of products or spare parts, we will pass on your personal information to the dealer, distributor or stockist for this purpose. We have no control over the use of your information by our dealers, distributors or stockists and if you have any concerns over how they have handled your personal information, please contact them directly;
- credit reference agencies (in relation to suppliers);
- other professional advisers (including accountants, lawyers and insurers) that assist us in carrying out our business activities; and
- any other third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or instructions of a regulatory body (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us) or to protect our rights, property or safety of our customers, employees or other third parties.
We may also disclose your personal information to other third parties, for example:
- in the event that we sell or buy any business or assets we will disclose your personal information to the prospective seller or buyer of such business or assets;
- if we or substantially all of our assets are acquired by a third party (or are subject to a reorganisation within our corporate group), personal information held by us will be one of the transferred assets; and
- if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the agreements concerning you (including agreements between you and us).
WHERE WILL WE TRANSFER YOUR PERSONAL INFORMATION?
We will process your personal information both within and outside the United Kingdom (UK). This may include your personal information being transferred to other group companies in the USA and/or EEA. Where we transfer personal data outside of the UK, we will implement appropriate and suitable safeguards to ensure that such personal information will be protected as required by applicable data protection law.
These measures generally include either:
- transferring personal information to countries that have been deemed to provide an adequate level of protection for personal information by the UK government under UK data protection laws; or
- transferring personal information where the recipient has agreed to an approved data transfer agreement under UK data protection laws.
- Please contact us on [email protected] if you want further information on the specific mechanism used by us when transferring your personal information out of the UK.
HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION
We will keep your personal information for no longer than is necessary for the purposes for which personal information are processed.
We only retain personal data for as long as necessary to fulfil the purposes we collected it for, as required to satisfy any legal, accounting, or reporting obligations, or as necessary to resolve disputes. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of personal data, the potential risk of harm from unauthorized use or disclosure of personal data, the purposes for processing the personal data, whether we can fulfil the purposes of processing by other means, and any applicable legal requirements.
We typically retain personal data up to 7 years, subject to any exceptional circumstances or to comply with laws or regulations that require a specific retention period. Please note that the above retention periods may be extended where we need to preserve and use personal information for the purposes of bringing or defending a legal claim. In such cases, we will continue to hold and process your personal information for as long as is necessary to deal with the legal proceedings.
You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights.
If you wish to exercise any of the rights below, please contact us at [email protected] or by post at Nene Valley Business Park, Oundle, Peterborough, Northamptonshire, PE8 4HN
Summary of your rights:
|Summary of your rights|
|Right of access to your personal information|
You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.
Any access request is free of charge. We may require further information in order to respond to your request (for instance, evidence of your identity and information to enable us to locate the specific personal information you require).
|Right to rectify your personal information||You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.|
|Right to erasure of your personal information||You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation.|
|Right to restrict the use of your personal information||You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate but only for as long as required for us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.|
|Right to data portability||You have the right to obtain your personal information that you provided to us in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of the personal information that you provided is based on your consent or for the performance of a contract with you, and when the use of your personal information is carried out by automated (i.e. electronic) means.|
|Right to object to the use of your personal information||You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, which includes profiling to the extent it relates to such direct marketing|
|Right to object to decision which is based solely on automated processing|
You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention.
|Right to withdraw consent||You have the right to withdraw your consent at any time where we rely on consent to use your personal information.|
|Right to complain to the relevant data protection authority||You have the right to complain to the relevant data protection authority, which is in the case of us, the Information Commissioner’s Office, where you think we have not used your personal information in accordance with data protection law.|
Last updated in July 2022